Welcome to Kalerhaat.
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Return Policy

**If your product arrives damaged or faulty, please do not accept it. If you did accept it, please get in contact with our customer service team on 16492**



Can I return this product?

You can return this product for a replacement or a refund, within 7 days after receiving your original order.


Only Custom or Made-to-order products; Imported On-order products and delivered out of Bangladesh products cannot be returned.



What are the required conditions?


Condition A:

  • If the product is not as you expected/not as advertised; or
  • If you don't want the product anymore
  • The product must be returned unused, in original packaging and with all seals & tags intact.


    Condition B:

  • If the product is damaged, defective or counterfeit; or
  • If your fashion product is the wrong size
  • The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.



    How to return this product?

    To return a product, simply follow the steps below:

    You can also request a return by calling Customer Service at 16492



    Step 1: Start the Easy & Fast Return

  • Go to Returns or call us at 16492
  • Select your order and click "Return a product"
  • Choose your preferred return and replacement/refund method

  • Step 2: Pack your product

  • Pack your product according to the return conditions
  • Include all tags, accessories or free gifts you received
  • Fill and include the "Easy & Fast Return" form included in your package

  • Step 3: Return your product

  • If you requested a pickup, we will contact you to arrange a pickup time
  • For further information please visit Help


  • What's next?

    We will send you a tracking number via SMS after the package has been picked up or dropped off. We will immediately initiate your replacement or refund when we have received your package and it has passed our Quality Evaluation. For expected timelines please visit Help